SHIPPING POLICY
IN STOCK VS DIRECT FROM MANUFACTURER:
In Stock items are items that we have at our Florida facility and can ship to you right away (usually between 3-7 days via Economy Ground within the contiguous US). For in stock items, please allow 24 to 48 hours for processing before your order ships, (sometimes we can get your product shipped the same day but just in case, we ask for the 24 to 48 hour time frame). Direct from Manufacturer items (print on demand items and American West) are sent directly to you from the manufacturer or vendor that we work with for our product lines. Direct from Manufacturer items may only be available to be delivered via Economy Ground (domestic).
SHIPPING TIMES & DELIVERY:
PLEASE NOTE: Once we ship a package to you, it is out of our hands. We are not responsible for shipper delays with any of the carriers. We always ship with a tracking number so in the rare event your package gets lost, or is delayed, we can help you find it. However, it is ultimately the responsibility of the shipping company used to deliver the package in a timely manner.
We can ship anywhere, but right now we're only shipping within the United States. International shipping will incur additional shipping costs. During checkout you will chose your shipping options. Shipping and delivery dates will be estimated based on the availability of the products you are purchasing and the shipping options you have chosen. Depending on the shipping provider you selected during checkout, shipping date estimates may appear on the shipping quotes page. Shipping rates for many items are weight-based. All weights will be rounded up to the next full pound to reflect the polices of the shipping companies we use. Some vendors that we work with do not allow us to ship their products internationally. Also, certain products may be ineligible for shipment to your destination due to export law. In addition, you will need to pay duty or customs fees for your country when your package arrives if we are shipping internationally at that time. Please check with your local authorities for more information on these charges. You will receive tracking information by email as soon as your purchase ships.
DOMESTIC HOLIDAY SHIPPING:
Christmas Delivery - Thorn Ridge® does not guarantee Christmas delivery. It is the customer's responsibility to order well enough in advance to recieve the product on time based on our production and shipping times as indicated on each product's page in the drop down tab. Ordering early also allows for any problems to be resolved that may be caused by the shipper once the product has been shipped.
Our cut off dates - Orders must be placed by 9:00 AM local time on the dates listed below:
Standard Shipping Options: December 9
Expedited Shipping Option: December 14
Overnight Shipping Options: December 17
Carrier cutoff dates:
UPS Ground: December 14
FedEx Ground: December 16
USPS Priority Mail: December 17
USPS First Class: December 17
INTERNATIONAL HOLIDAY SHIPPING:
(We are currently not shipping internationally but when we do we will most often use DHL, FedEx or UPS for International Shipping):
Orders must be placed by 9:00 AM Eastern Standard Time on the dates listed below:
Standard (may vary by country): December 3
Expedited: December 10
SHIPPING TIMES:
It is our goal to process and ship your order as quickly as possible. If items are in-stock they are generally shipped same day or next day and delivered within 5-10 business days from your purchase date. International orders can take 10-15 business days depending on customs. As our customer, you will select the shipping company you want to use at checkout. Typically the options are UPS, FedEx, USPS and USPS Ground. Our spray perfumes contain alcohol, which is flammable and considered a dangerous item by shipping companies, therefore it can only be shipped UPS or USPS Ground.
SHIPPING & RECEIVING ORDERS DURING A SALE:
We work hard to get packages to you as fast as possible. During special sales, Black Friday weekend or other holiday sales, packages may be delayed by a few days due to the sheer volumes of orders coming in that have to be shipped out. We promise to work as fast as we can to get your purchase to you as quickly as possible.
DOMESTIC SHIPPING TIMES:
Standard Ground Shipping – 3 -7 business days via UPS or USPS
Priority Shipping – 3-4 business days via USPS, DHL or UPS
Expedited Shipping – 2 business days via UPS
Large orders are shipped via UPS Ground
INTERNATIONAL SHIPPING TIMES: We are currently not shipping internationally
International shipping is calculated by weight during checkout.
Tracked International Shipping takes 1 to 2 weeks.
We do not offer international shipped that is untracked.
Please contact your customs authority to find out what additional import fees and taxes will be charged to you to receive your package. It varies by country.
ORDER PROCESSING:
Orders placed through our website and in stock at our facility typically ship within 1 to 3 business days unless it is an exceptionally busy time of year, or if we sell out of a product, which can cause a longer delay in fulfilling an order. Custom printed orders can take 5 to 10 days to print then an additional 5 to 7 days to arrive at your destination. Ordering early avoids the items not arriving on time for events or holidays.
SALES TAX:
If you are charged sales tax, it’s because we are required by law to charge sales tax in your state.