Welcome to Thorn Ridge - Amazing Products for Amazing People!
and Thorn Ridge Ranch - Fantastic Products for Equestrians, Horses, the Barn and Farm!

SHIPPING POLICY

IN STOCK VS DIRECT FROM MANUFACTURER:

In Stock items are items that we have at our facility and can ship to you right away (usually between 3-7 days via Economy Ground within the contiguous US). For in stock items, please allow 24 to 48 hours for processing before your order ships, (sometimes we can get your product shipped the same day but just in case, we ask for the 24 to 48 hour time frame). Direct from Manufacturer items are sent directly to you from the manufacturer or vendor that we work with for our product lines. Direct from Manufacturer items may only be available to be delivered via Economy Ground (domestic).

SHIPPING & DELIVERY:

PLEASE NOTE: Once we ship a package to you, it is out of our hands. We are not responsible for shipper delays. We always ship with a tracking number so in the rare event your package gets lost, or is delayed, we can help you find it. However, it is ultimately the responsibility of the shipping company used to deliver the package in a timely manner.

We can ship anywhere, but international shipping will incur additional shipping costs. During checkout you will chose your shipping options. Shipping and delivery dates will be estimated based on the availability of the products you are purchasing and the shipping options you have chosen. Depending on the shipping provider you selected during checkout, shipping date estimates may appear on the shipping quotes page. Shipping rates for many items are weight-based. All weights will be rounded up to the next full pound to reflect the polices of the shipping companies we use. Some vendors that we work with do not allow us to ship their products internationally. Also, certain products may be ineligible for shipment to your destination due to export law. In addition, you will need to pay duty or customs fees for your country when your package arrives. Please check with your local authorities for more information on these charges. You will receive tracking information by email as soon as your purchase ships.

DOMESTIC HOLIDAY SHIPPING:

Our cut off dates - Orders must be placed by 9:00 AM local time on the dates listed below:
Standard Shipping Options: December 9
Expedited Shipping Option: December 21
Overnight Shipping Options: December 22

Carrier cutoff dates:
UPS Ground: December 14
FedEx Ground: December 16
USPS Priority Mail: December 17
USPS First Class: December 17

INTERNATIONAL HOLIDAY SHIPPING:
(We most often us DHL, FedEx or UPS for International Shipping):
Orders must be placed by 9:00 AM Eastern Standard Time on the dates listed below:
Standard (may vary by country): December 3
Expedited: December 15

SHIPPING TIMES:

It is our goal to process and ship your order as quickly as possible. If items are in-stock they are generally shipped same day or next day and delivered within 5-10 business days from your purchase date. International orders can take 10-15 business days depending on customs. As our customer, you will select the shipping company you want to use at checkout. Typically the options are UPS, FedEx, USPS and USPS Ground.

SHIPPING & RECEIVING ORDERS DURING A SALE:

We work hard to get packages to you as fast as possible. During special sales, Black Friday weekend or other holiday sales, packages may be delayed by a few days due to the sheer volumes of orders coming in that have to be shipped out. We promise to work as fast as we can to get your purchase to you as quickly as possible.

DOMESTIC SHIPPING TIMES:

Standard Ground Shipping – 3 -7 business days via UPS or USPS
Priority Shipping – 3-4 business days via USPS, DHL or UPS
Expedited Shipping – 2 business days via UPS
Large orders are shipped via UPS Ground

INTERNATIONAL SHIPPING TIMES:

International shipping is calculated by weight during checkout.
Tracked International Shipping takes 1 to 2 weeks.
We do not offer international shipped that is untracked.
Please contact your customs authority to find out what additional import fees and taxes will be charged to you to receive your package. It varies by country.

ORDER PROCESSING:

Orders placed through our website typically ship within 1 to 3 business days unless it is an exceptionally busy time of year, or if we sell out of a product, which can cause a longer delay in fulfilling an order.

SALES TAX:

If you are charged sales tax, it’s because we are required by law to charge sales tax in your state.

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